"Unable to join game"

 [HLT]PoofyCrocodile


发布6 July 2018 - 6:33 pm
1) Using different patches did not help.
2) Running as administrator did not help.
3) Uninstalling all mods did not do the trick either.

I found the log file. Should I post it here, or should I send it via a pm?
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 kitt


编辑7 July 2018 - 1:25 am通过kitt
hi
either is good.
i ssume you are now using windows defender. see if this makes any difference, disabling 'real-time protection,' 'cloud-delivered protection,' and 'automatic sample submission'
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 [HLT]PoofyCrocodile


发布7 July 2018 - 9:28 am
I have sent a pm with the Voobly log file to both sunny@voobly and kitt. If anyone else is interested in the file, feel free to ask ;drool
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 kitt


发布7 July 2018 - 1:33 pm
hi
thanks.
in your game settings in the room, do you have "disable hardware acceleration" ticked or not?
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 [HLT]PoofyCrocodile


发布7 July 2018 - 1:44 pm
Yes, I do (and unchecking it did not solve the problem).
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 kitt


发布9 July 2018 - 1:37 am
hi
the problem would appear to be dx related
try adding these to the firewall:
Ports

UDP 17600 to 17900 inclusive (Voobly game lobby traffic)
TCP 17600 to 17603 inclusive (Voobly instant messenger)

IP-Addresses

198.50.175.0
198.50.175.1
198.50.175.2
198.50.175.3
198.50.175.4
198.50.175.5
198.50.175.6
198.50.175.7
this may seem odd but do you have anything xp related on pc? [AppCompatFlags = WINXPSP2 RUNASADMIN HIGHDPIAWARE]
if you have used compatibility for xp, update it to xpsp3
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 kitt


发布10 July 2018 - 1:36 pm
hi
is your UAC on or off?
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 [HLT]PoofyCrocodile


发布13 July 2018 - 4:45 pm
Adding the ports/ip adresses did not help.
I checked the compatibility mode, and saw I used xp xp2, so updated it to xp sp3, which did also not help.
My AUC is turned on.
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 +sunny@voobly

Voobly Team


编辑13 July 2018 - 8:11 pm通过+sunny@voobly
Hi there,

I have checked the log and there is nothing suspicious out there.

You don't have to use compatibility mode, so uncheck it. You mentioned the game launches in single player mode so it is not a compatibility issue for sure.

Try hosting a game in another lobby (CS for example) and see if you have the same problem out there.

Do make sure you do not have any visual mods active. You mentioned that you uninstalled all mods. In case you got them back, make sure all visual mods are completely disabled.

Most importantly, you need to run Voobly and AOC as an administrator. This still seems like a permission issue to me.

P.S: If you are not already running aoc in window mode, please you do so.
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 [HLT]PoofyCrocodile


发布14 July 2018 - 2:01 pm
The same problem also occurs in other lobbies. I removed all visual content mods again, but once more, this did not solve the problem. I re-checked, and both voobly and AOC are running as administrator. The game is also running in window mode.
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 +sunny@voobly

Voobly Team


发布14 July 2018 - 6:41 pm
Create a new windows Administrator profile and try again.
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 [HLT]PoofyCrocodile


发布18 July 2018 - 2:12 pm
+sunny@voobly wrote:
Create a new windows Administrator profile and try again.

No difference.
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 +sunny@voobly

Voobly Team


发布18 July 2018 - 8:09 pm
Could you try connecting to a different network as opposed to your regular one. A neighbors wifi, or even better your mobile network. See if you have the same problem.
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 [HLT]PoofyCrocodile


发布20 July 2018 - 1:44 pm
Used a different network, but the problem persists.
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 +sunny@voobly

Voobly Team


发布20 July 2018 - 2:08 pm
Well then it has to be your firewall. Somethings just not adding up. I would suggest you go through the checklist again:

1. Firewall and security apps (Uninstall all of them)
2. Login with an Admin account for windows
3. Start Voobly as an Admin and make sure the game room settings are as shown below:
[You must login to view link]
4. Run the game with different patch with and without Anticheat
5. Disable all data mods and uninstall all visual mods
6. Connect through your phone network (3G/4G)

Finally, follow the steps mentioned here to perform a clean installation of the game:
http://support.voobly.com/display/vkb/KB1019+Clean+installation+of+Age+of+Empires+II+with+the+latest+patches



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